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Shop Policies

Payment:

  • All prices are in Canadian dollars, we will not convert the pricing for you. 
  • We will not send out packages until payments have been received and cleared.
  • If we fail to receive payment, we will contact you informing. If payment is still not received, we will not complete the transaction. 
  • If, for some reason, you are facing problems with payment, please contact Sustainable Style for assistance in completing your purchase at: sales@fashiontakesaction.com

Shipping:

  • We ship two times a week: Tuesday and Thursday.
  • Shipments will take 1-5 days to process. 
  • Only a small portion of the items from Shop Sustainable will be shipped out of the Fashion Takes Action Showroom via Canada Post. Individual designers may choose alternative postage methods. If you have any questions about this please contact us.
  • Since individual designers may choose their postage methods, it is not guaranteed that your item(s)' shipping will be insured. Please contact us if you would like to pay extra to insure your shipment. 

Customs

Customers outside Canada may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Due to the variety of custom duties, we suggest that you look into your country's regulations prior to placing an order.  We will not be liable for any custom or import duties.

Refunds and Exchange:

Sustainable Style works hard to ensure that our customers are fully satisfied with their purchase, however, if you receive an item that you are unhappy with, we will offer you a store credit or refund for the price of the item. Buyers will have 7 days to contact us after they receive an item to refund an item. Please note that colour displayed on computer monitors may differ slightly, and this is not grounds for a return. Please contact us at: sales@fashiontakesaction.com and we will put you in touch with the designer to coordinate a return. Customers will be required to pay the return shipping.

If you have any further questions about Sustainable Style please do not hesitate to ask!

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